Tyler (Management Innovations)

City University is a comprehensive employee training program that was created to develop a well-trained and highly-skilled workforce. City leaders knew that it was not enough to simply offer classes. It needed to be a robust, branded, and well-marketed program that would excite employees, prepare them to better serve Tyler citizens, and enhance employee engagement. City University offers five tracks: leadership, professional development, innovation, core competency, and life management. Additional programing includes a leadership academy, Lean Six Sigma training, customer service training, and a city employee Toastmaster club. After just four years of existence, the city’s onsite training program has saved the city over $540,000 in training expenses, has helped grow and support highly qualified employees, and has improved communication between city departments.

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